Frequently Asked Questions

Do you have car parking?

Yes, we have a limited number of secure parking spaces in the basement of the building at competitive rates. The lift serves the basements and all floors.

How do I find your car park?

Search on Youtube for ‘Premier Apartments Manchester’ and you will find videos of directions to the car park.

Alternatively if you have a SatNav device, our postcode takes you directly to the car park entrance access street.

Do the apartments have hairdryers & ironing boards?

Yes.

What time is reception open?

Our reception is open

9am until 9pm Monday - Friday

10am until 7pm Saturday

11am until 5pm Sunday's and Bank Holidays

What if I am arriving outside these hours?

We have procedures in place so you can access your apartment at any time, so you are not restricted to arriving within these times.

When can I check-in? What time is check out?

Your room is available for check-in from 2pm, check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

Can I check-in early?

If we have rooms ready – of course, but if you wish a guaranteed early check-in, the reservation would have to include the night prior to arrival.

Can I have a late check-out?

Subject to availability & excluding Fridays and Saturdays, this can be arranged on arrival at a cost of £30.

Do you have twin beds?

No, all our rooms have double beds.

Can we smoke in the rooms?

We have 1 floor of the building which has smoking rooms. When you book your apartment, please request a smoking room and whilst we cannot guarantee to have one available, we will do our best to satisfy any special request.

Do the rooms have wi-fi?

Yes, the building is entirely wi-fi enabled and available for an extra cost.

Do you accept group bookings?

If you are reserving 5 or more apartments for your party please contact us

Do the apartments accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors.  A hearing aid induction loop is fitted at reception.  More detailed property accessibility information is available.

Do the apartments accept pets?

Only guide dogs are permitted in the apartments

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services.  For further information please visit our privacy policy page.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.